Information we collect
We may collect information you provide when you create an account, place or track an order, join our newsletter, contact us, or request a dog hotel reservation. This can include your name, email address, telephone number, delivery address, pet information, reservation details, and messages.
Payment details are intended to be processed by our commerce and payment providers. Don Perro should not store complete payment-card numbers on its own systems.
Device and browsing information
When you use our website, our hosting and service providers may receive technical information such as your IP address, browser type, device type, pages visited, referring page, and approximate location. We may also use local browser storage to remember your cart, wishlist, and site preferences.
How we use information
We use information to provide and improve our store and hotel services, respond to inquiries, process and deliver orders, manage reservations, prevent misuse, maintain security, and comply with legal obligations.
Where you have chosen to receive marketing, we may send product news, pet-care content, and offers. You can unsubscribe from marketing communications at any time.
Retention and security
We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including customer support, accounting, dispute resolution, and legal compliance. We use reasonable organizational and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.
Your choices and rights
Depending on the law that applies to you, you may request access to, correction of, or deletion of your personal information, object to certain processing, or withdraw consent. You may also opt out of marketing at any time. Contact us using the details below and we will respond as required by applicable law.
Children's privacy
Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children without appropriate permission from a parent or guardian.
International service providers
Some providers may process information outside Lebanon. Where this occurs, we expect providers to use appropriate safeguards and handle information in accordance with their contractual and legal obligations.
Policy updates and contact
We may update this policy as our services, Shopify integration, or legal obligations change. The effective date above will be revised when material updates are published. Questions or privacy requests can be sent to hello@donperro.com or delivered to Don Perro, Zgharta Main Road, Ehden, Lebanon.
Questions?
We want these terms to feel as clear and considered as everything else at Don Perro. Contact us if anything needs clarification.